Hi,
In the network we manage there are Riverbed Steelhead equipments. Unfortunatly, these machines have many hard drives issues. May be this is normal, cause of the many read/write events on the hard drive.
Every month I need to call the TAC to ask them to change at least 2 hard drives. You agree, in a production network, this is not optimal.
When a hard drive on a Riverbed SteelHead machine is in a degraded state, you have to gatter these information before you call the TAC :
- The serial number of the machine : show info
- a sysdump : debug generate dump
- show raid err-mess
- show raid info
- show raid conf
- show raid diagram
- show raid physical
and then you need to plan for changing the hard drive. Be careful, when doing this you may get a small interruption of the network connections, the optimisation service may stop and start. I suggest to plan this in a maintenance window and inform the users when you begin/finish the operation.
You can try to remove the hard drive and insert it before changing it. Normally you don’t need to shutdown the machine unless the TAC ask you to do.
Some times, when you have this issue, you can’t log in the managment interfaces (HTTP/HTTPS/SSH/Serial Console), you need to reboot the machine to get in again.